Guides for Organizations
Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality.
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Not only do best practices improve service quality, reduce costs and inspire public confidence – they can reduce complaints. Bylaw Enforcement contains useful practices...
Category: Local Government
Type: Guide
Report Date: March 08, 2016
Most local government meetings are to be open to the public. Open Meetings helps local councils and boards ensure meeting standards and practices demonstrate openness,...
Category: Local Government
Type: Guide
Report Date: September 20, 2012
Sometimes complaints to the Ombudsperson can be resolved by a simple apology. Yet public authorities in the past were reluctant to say they were sorry out of concern that the...
Category: Other
Type: Guide
Report Date: February 08, 2006
Better understanding of the concepts of fairness can help complainants and public authorities. The Code of Administrative Justice shows how the Office of the Ombudsperson...
Category: Other
Type: Guide
Report Date: March 27, 2003
Most provincial public authorities have a process for handling complaints. Developing an Internal Complaint Mechanism describes six key elements that can make the complaint...
Category: Other
Type: Guide
Report Date: October 25, 2001