“Your team’s advice and generally that of the BC Ombudsperson has been invaluable.”
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We work with and support local and provincial public sector organizations in BC to ensure that they act fairly and reasonably when they deal with the public.
Over and above investigating individual complaints, we provide our expertise and viewpoint to government authorities under our jurisdiction. We collaborate with them when they are reviewing their policies, programs and emerging issues. We investigate and publish guidance reports for authorities.
From our ongoing consultations with public servants, we know strengthening fairness in public service delivery is a priority. They want us to share our expertise in administrative fairness and complaint handling and to improve our outreach regarding our role and investigative process. They want a more collaborative approach to resolving issues before complaints arise and for help in improving programs and policies.
We offer webinars, training workshops and individual consultation with staff from public organizations to support fairness and continuous improvement across the public sector. Our team has investigators with deep experience in the application of administrative fairness principles in settings that range from policy development and program design to direct service delivery and complaint handling. We want to help public authorities improve by sharing this expertise outside of the setting of formal investigations.
To view our eLearning courses or to watch a webinar, please visit our online training and webinar page here.
“Your team’s advice and generally that of the BC Ombudsperson has been invaluable.”