Online Complaint Form - Office of the Ombudsperson

Contact Information

Name(Required)

First Last

What pronouns would you like us to use?

A pronoun is a word used to refer to you in the third person (for example, they, she, he). We invite you to provide your pronouns so that we deliver our services in a way that is inclusive and safe for all people.

pronouns

I do not have pronouns, please refer to me by my name
Prefer not to disclose (If you choose not to disclose, we will use your full name in all correspondence)

Email

Email communications with the BC Ombudsperson are subject to our email policy.

Primary Phone Number

Please provide us with a phone number we can use to contact you during business hours (Monday to Friday, 8:30am-4:30pm, excluding statutory holidays).

Alternate Phone Number

Address

Street Address City Province Postal Code

How do you prefer we contact you?

We will do our best to accommodate your preferred method of contact. However, we may need to communicate with you by other methods in order to get the information we need to assist with your complaint.

Email
Phone
Mail

Do you identify as First Nations, Métis, Inuk (Inuit) and/or Indigenous?

Many public organizations that are under our jurisdiction have distinct obligations to Indigenous people. For that reason, it is important for us to know if you identify as First Nations, Métis, Inuk (Inuit) and/or Indigenous.

No
Yes, as First Nations
Yes, as Métis
Yes, as Inuk (Inuit)
Yes, as Indigenous
Prefer to self-describe

If you would like to self-describe your Indigenous identity, please do so in the space below.

What else do we need to know about contacting you?

This might include:

international phone numbers or a number where we can leave a voice mail
requests for interpreter or relay services or other accommodations
you have a representative (such as an advocate, Elder or support person) assisting you with your complaint
you are the legal representative for the person aggrieved by the public organization you are complaining about (please attach your legal authority, e.g., power of attorney, representation agreement, committeeship order)
any other special considerations or requests.

Description of your complaint

Can we investigate the organization your complaint is about?(Required)

Yes
No
Don't know/not sure

If the organization is not under our jurisdiction, we cannot investigate. However, we may be able to help redirect you to someone who can. For other complaint avenues, visit our complaint checker or call us for further assistance.

What organization is your complaint about?(Required)

The BC Ombudsperson can investigate complaints about provincial and local government organizations in BC. Learn what organizations are under our jurisdiction.

Have you tried to resolve your complaint with the organization directly?(Required)

Yes
No
Don't know/not sure

Complaints can often be resolved more effectively by dealing with the organization directly. If you have yet to do this or are unsure of who to call, visit our complaint checker for more information. If you require further assistance, please call us.

Summarize your complaint...(Required)

Please be as specific as possible and include what decisions or services your complaint is about, when it happened, its impact on you and why you believe it was unfair. If you can, please also include any file or reference numbers related to your complaint.

Who have you dealt with/spoken to about your complaint?

Please include, if possible, names, titles and contact information for the main people you have dealt with at the organization(s), and the dates you have been in contact with them.

What steps have you taken to try to resolve your complaint? Have you filed an appeal?

Tell us about any complaint, appeal, review or reconsideration process you have used, or other steps you have taken. Please include dates of your requests and any responses you received.

How can we help you resolve your complaint?

Please tell us what outcome you're seeking.

Is there anything else that is important for us to know?

Please let us know about upcoming deadlines or any other information that you think is important to help us review your complaint.

Supporting Documents

Please upload any documents that can help us to assess your complaint.

The most important documents you can provide include correspondence you’ve received from the organization you're complaining about – such as decisions they have made or responses to the concerns you’ve raised. Please keep the files you upload for your own records. You can also submit documents by email, mail or fax.

Drop files here or

Accepted file types: jpg, jpeg, png, doc, docx, txt, pdf, Max. file size: 2 MB, Max. files: 5.

How did you hear about our office?

Google/Internet search
Referral (by advocate, legal organization, etc.)
Word of mouth (family, friend, colleague)
Social media (X, formerly known as Twitter, Facebook, etc.)
An organization's website
Pathfinder Initiative

Once you select submit, a confirmation screen with your submission will appear. Please save or print a copy of your complaint for your records.

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