Online Complaint Form - Office of the Ombudsperson

Make a Complaint

Please use our secure online complaint form to submit your complaint about a provincial or local public organization in BC.

Unsure if we can investigate your complaint? Learn more about who we oversee.

Before submitting your complaint, we encourage you to try to resolve your complaint with the organization first. Often dealing with those directly involved can resolve complaints more efficiently and effectively. Try our Complaint Checker to find out more information about common referrals and review and appeal options available.

Once you submit your complaint, a confirmation screen with the details you submitted will appear. Please save or print a copy of your complaint for your records.

Our staff will review your complaint and contact you as soon as we are able to do so.

We appreciate your patience as we are currently experiencing high volumes of correspondence.

Please give us a call at 1-800-567-FAIR (3247) if you have an enquiry or complaint that may not need to be put in writing or if your complaint is urgent (for example, relates to an immediate risk to shelter, or food security, health or physical safety).

If you are not able to contact us by phone, we will review your correspondence for urgent matters within 1 business day.

Items with a star “*” next to them are required fields.

Contact Information
Full Name*
Mailing Address
City*
Province
Postal Code
Please provide us with a phone number we can use to contact you during business hours (Monday to Friday, 8:30am-4:30pm, excluding holidays).
Primary Phone Number
Primary phone type
- Home
- Mobile
- Work
Alternate Phone Number
Alternate phone type
- Home
- Mobile
- Work
Email

Email communications with the BC Ombudsperson are subject to our email policy.
How do you prefer we contact you?
- Mail
- Email
- Phone
We will do our best to accommodate your preferred method of contact. However, we may need to communicate with you by other methods in order to get the information we need to assist with your complaint.
What else do we need to know about contacting you?
This might include:
- international phone numbers or contact information,
- that you don't want us to leave voice mail messages,
- requests for interpretation or relay services or other accommodations,
- that you have an advocate or support person you would like to help you communicate with us, or
- any other special considerations or requests.
Description of the complaint
Who is your complaint about?*
The BC Ombudsperson can investigate complaints about provincial and local government agencies in British Columbia. For more information about what the Ombudsperson can investigate, click here.
Who have you dealt with there?
Please include, if possible, names, titles and contact information for the main people you have dealt with at the organization(s), and the dates you have been in contact with them.
What is your complaint?*
Briefly summarize your complaint. Please be as specific as possible about:
- what decisions, communications or services you are concerned about,
- when they occurred,
- their impact on you,
- what you think is unfair about the decision, communication or service, and
- any file or reference numbers related to your complaint.
How have you tried to resolve your concerns? Have you filed any appeals or complaints?
Tell us about any complaint, appeal, review or reconsideration process you have used, or other steps you have taken to have your complaint dealt with. What was the response or review decision? Please include dates of your requests and any responses you received.
How can we help you resolve the complaint?
What outcome or resolution would be reasonable to you?
What else is important for us to know right now?
Please let us know about any upcoming deadlines, complicating factors, other parties involved, or any other information that you think is important to help us assess your complaint.

Also, let us know if you heard about our office through our Ombudsperson Pathfinders Program; a program that is raising awareness of our services in First Nations, Métis, Inuit and urban Indigenous communities across BC.
Supporting Documents
Are there any documents you can provide to help us assess your complaint?
You may submit documents and evidence by mail, fax, email, or by using this form. The most important documents you can provide are correspondence you’ve received from the agency you are complaining about – particularly ones that communicate decisions they have made or respond to the concerns you’ve raised with them.
You may upload up to 3 files Maximum file size limit is 5 MB Accepted file formats: pdf, doc, docx, txt, jpg, png Please retain the files that you upload for your own records
Drop files here or

Accepted file types: jpg, jpeg, gif, png, doc, docx, txt, pdf, Max. file size: 5 MB, Max. files: 3.