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Frequently Asked Questions

About Us

  • What is an Ombudsperson?
  • Who is the current Ombudsperson?
  • What does the Ombudsperson do?
  • What is an Independent Office of the Legislature?
  • How can I inquire about public presentations or outreach opportunities?
  • How do I order brochures or posters for my organization?
  • How much do your services cost?

Complaints FAQs

  • What kinds of complaints can be investigated?
  • Are there complaints that cannot be investigated?
  • Who can make a complaint?
  • How can I resolve a complaint on my own?
  • How long does an investigation take?
  • How does the Ombudsperson work to resolve my complaint?
  • Is there anything I should know before I make a complaint to the Ombudsperson?
  • I am ready to make a complaint. What type of information should I include?
  • What outcomes can I expect from an Ombudsperson investigation?
  • Can the Ombudsperson decline to look into my complaint?
  • How does the Ombudsperson make sure recommendations are followed and that problems don't recur?
  • How do I make a complaint if I am unhappy about the Ombudsperson's decision or service?

Public Interest Disclosure FAQs

  • What is the role of the BC Ombudsperson?
  • How am I protected?
  • What privacy and confidentiality protections does the Act provide?
  • What is “wrongdoing”?
  • Can I get advice before I decide to reporting wrongdoing?
  • Who can report wrongdoing under PIDA?
  • I am a contractor. Am I protected under PIDA?
  • Can I report wrongdoing that happened a long time ago?
  • How can I report wrongdoing?
  • Can I report wrongdoing to the media?
  • Do I have to talk to my supervisor before reporting wrongdoing?
  • I took an oath when I started with the public service. What happens if I break that oath?
  • Can I report wrongdoing anonymously?
  • What happens after I report wrongdoing?
  • What happens at the end of an investigation?
  • I am a witness in a PIDA case. Will what I say affect my employment?

Fairness Resources FAQs

  • What is administrative fairness?
  • Who attends fairness education workshops and how do I sign up?