Being Treated Fairly is Your Right
Have a complaint? Talk to us.
Due to BC Hydro work, our office will be closed at 12pm on Friday, January 30. We will be unable to take complaints by phone, fax or in person. To make a complaint, please use our online complaint form. Our office will reopen on Monday, February 2 at 9am.
What we do
As BC’s independent voice for fairness and accountability, we work to make sure public sector organizations are treating people fairly and following the rules. We listen to and investigate complaints about local and provincial public sector organizations as well as investigate reports of serious wrongdoing in the provincial government.
Our services are free, confidential and available in multiple languages.
Services for Indigenous People
The BC Ombudsperson is advancing a decolonial approach in our work with Indigenous Peoples. We are committed to building and sustaining ongoing relationships rooted in respect, reciprocity, and responsibility.
Are BC schools fair when asking students to stay home? We’re investigating.
Latest news
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Ombudsperson finds ongoing gaps in safeguards for involuntary patients under BC’s Mental Health Act
Victoria – A new BC Ombudsperson report finds that too often key legal safeguards for involuntary patients under BC’s Mental Health Act are still not being applied across the province, despite improvement since the office’s 2019 Committed to Change investigation. Audit results show key safeguards are still missedThe report draws…
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Income and disability assistance call wait times still failing years after Ombudsperson warnings
Victoria – Most people calling the Ministry of Social Development and Poverty Reduction for income and disability assistance are still waiting far longer than the government’s own service standards allow, according to a new update from the BC Ombudsperson, which…
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BC Ombudsperson releases updated guide on open meetings to support transparency across local governments
Victoria – The Office of the Ombudsperson has released an updated edition of its Open Meetings: Best Practices for Local Governments guide, designed to support municipalities, regional districts, and other local governments in meeting their legal obligations to hold meetings…