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Being Treated Fairly Is Your Right
Have a complaint? Talk to us.

What we do

As BC’s independent voice for fairness, we work to make sure public sector organizations are treating people fairly and following the rules. We listen to and investigate complaints about local and provincial public sector organizations as well as investigate reports of serious wrongdoing in the provincial government.

Our work improves public services for all British Columbians.

Our services are free, confidential and available in multiple languages.

 During the COVID-19 pandemic, walk-in service at our Victoria office is closed. Our services remain available, please contact us.

Try our Complaint Checker!

Want help with your complaint? Want to find out where you can take your complaints before you reach out to us? Try out our complaint checker to learn where you can take your complaints as well as find out what organizations we can and cannot investigate.

Addressing Indigenous racism and discrimination in B.C.’s health care system

Indigenous people wishing to share their experiences of racism and discrimination in health care may still do so. We have asked Kerrie Reay to continue in her role from the Addressing Racism Investigation by Dr. Mary Ellen Turpel-Lafond to ensure callers are provided with the time and understanding to speak...

Oversight of environmental professionals strengthened following Ombudsperson’s recommendations

Victoria – Ombudsperson Jay Chalke released his final update on an investigation highlighting gaps in oversight of the regulatory scheme that seeks to protect some of B.C.’s most sensitive ecosystems....
January 06, 2022
City of Penticton agrees to compensate vulnerable woman after house sold in municipal tax sale

Victoria – In the wake of an investigation into a municipal tax sale which resulted in a vulnerable 60-year-old woman losing her home, the City of Penticton has today agreed to compensate the former property owner as recommended…

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