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Being Treated Fairly Is Your Right
Have a complaint? Talk to us.

What we do

As BC’s independent voice for fairness, we work to make sure public sector organizations are treating people fairly and following the rules. We listen to and investigate complaints about local and provincial public sector organizations as well as investigate reports of serious wrongdoing in the provincial government.

Our work improves public services for all British Columbians.

Our services are free, confidential and available in multiple languages.

 During the COVID-19 pandemic, walk-in service at our Victoria office is closed. Our services remain available, please contact us.

Our Indigenous Services

The BC Ombudsperson is advancing a decolonial approach in our work with Indigenous Peoples. We are committed to building and sustaining ongoing relationships rooted in respect, reciprocity and responsibility.

Have you tried resolving your complaint with the organization involved?

Try our complaint checker to find out who you can bring your complaint to before you bring it to us.

New! PIDA eLearning course is now available

Speaking Up Safely: Your Rights & Responsibilities Under B.C.'s Public Interest Disclosure Act

Our new eLearning course outlines the protections that the Public Interest Disclosure Act (PIDA) provides to current and former B.C. public sector employees who witness or know of serious wrongdoing in their workplace. Learn more about how our new...

Ombudsperson finds only one-third of recommendations are implemented three years after report...

Victoria – Recommendations to protect the legal rights of people involuntarily admitted to psychiatric facilities across the province are still not being adequately implemented according to an investigative update released...
July 26, 2022
City of Penticton agrees to compensate vulnerable woman after house sold in municipal tax sale

Victoria – In a report released today, the Ombudsperson finds the Ministry of Children and Family Development acted unjustly when it failed to pass on federal disability benefits to grandparents caring for their granddaughter, an Indigenous girl living with mental and physical challenges.