As BC’s independent voice for fairness, we work to make sure public sector organizations are treating people fairly and following the rules. We listen to and investigate complaints about local and provincial public sector organizations as well as investigate reports of serious wrongdoing in the provincial government.
Our work improves public services for all British Columbians.
Our services are free and confidential.
During the COVID-19 pandemic, walk-in service at our Victoria office is closed. Our services remain available, please contact us.
Are you a member of the public and believe you have been treated unfairly?
Want help with your complaint? Want to find out where you can take your complaints before you reach out to us? Try out our complaint checker to learn where you can take your complaints as well as find out what organizations we can and cannot investigate.
Indigenous people wishing to share their experiences of racism and discrimination in health care may still do so. We have asked Kerrie Reay to continue in her role from the Addressing Racism Investigation by Dr. Mary Ellen Turpel-Lafond to ensure callers are provided with the time and understanding to speak...
Ombudsperson calls for sweeping changes to separate confinement of youth in custody
Victoria – Following a three-year investigation Ombudsperson Jay Chalke finds the use of separate confinement in B.C.’s youth custody centres is unjust, unsafe and disproportionately impacts Indigenous youth.