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Want to talk to us?

We are available Monday to Friday, from 8:30 am to 4:30 pm, excluding statutory holidays.

Please note: on Wednesdays our telephone hours are from 8:30 am to 12:00 pm only.

  • We are an inclusive organization and will/can accommodate requests for individual assistance needs. Our office is wheelchair accessible and service animals are welcome. We also offer translation services in 300+ languages (via teleconference with an interpretation service) and Telus Relay Service (TRS).
  • If you would like and Elder, advocate, or other representative to communicate on your behalf, please complete our Representative Authorization Form.
Call us

1-800-567-FAIR (3247)


You can also fax us at:

Send us mail

PO Box 9039,
Stn Prov Gov’t.
Victoria, BC V8W 9A5

Visit us

2nd Floor – 947 Fort St.
Victoria, BC

* We are available for walk-ins between 9:00 am and 4:00 pm. Appointments are available until 3:30 pm daily. A call in advance will allow us to serve you better.