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Want to talk to us?

We are available Monday to Friday, from 9:00 am to 4:00 pm, excluding statutory holidays.

Please note: on Wednesdays our telephone hours are from 9:00 am to 12:30 pm only.

  • We can accommodate requests for individual assistance needs.
  • Our office is wheelchair accessible and service animals are welcome.
  • We also offer translation services in 300+ languages (via teleconference with an interpretation service) and Telus Relay Service (TRS).

If you would like and Elder, advocate, or other representative to communicate on your behalf, please complete our Representative Authorization Form.

Call us

1-800-567-FAIR (3247)


You can also fax us at:

Send us mail

PO Box 9039,
Stn Prov Gov’t.
Victoria, BC V8W 9A5

Visit us

2nd Floor – 947 Fort St.
Victoria, BC

* We are available for walk-ins between 9:00 am and 4:00 pm. Appointments are available until 3:30 pm daily. A call in advance will allow us to serve you better.