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For the Public
Have a complaint? Talk to us

Helping the public
one complaint at a time

Have a complaint and feel like no one is listening? Don’t like the way you’ve been treated by a public organization? Having problems getting services you need?

We listen. We investigate. We help find solutions.

Being treated fairly is your right.

 During the COVID-19 pandemic, walk-in service at our Victoria office is closed. Our services remain available, please contact us.

Are you a member of the public and want to file a complaint?
Do you want to find out if we can investigate your complaint?
Are you interested in learning about your right to be treated fairly?

What does being treated unfairly mean?

Being treated unfairly can mean many things to many people. Here are some common complaints we hear that explain what we mean by unfairness.

Do you feel you were eligible for a benefit or service and have been denied? 
Did you wait too long to get answers you need?
Did you disagree with a decision made or feel that it wasn’t explained to you properly?

If we investigate your complaint and find you were treated unfairly, here are some common outcomes:

A refund or reimbursement

A decision is overturned

Better reasons are provided

A formal apology is made

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