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Case Summaries

Our stories

Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.

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166 Results
January 28, 2021
Restrictions removed
Digging a little deeper can give a public body the information it needs.
January 28, 2021
A lesson in transparency
Partial compliance isn’t a complete answer.
January 28, 2021
An unclear waiver
Discretion is important in decision making but criteria can assist how it is used.
January 28, 2021
A special diet of special importance
An inmate’s complaint led to the development of a formalized policy and additional training.
January 28, 2021
A new health service provider lacked a policy
Developing fair policies and practices prior to administrative changes can prevent problems from reoccurring. Ray was in the midst of…
January 28, 2021
How long is too long?
In urgent situations taking immediate steps to respond is critical.
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