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Case Summaries

Our stories

Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.

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246 Results
October 18, 2022
Consider all options
District of Hope
Dwayne, a member of the Coalition for the Preservation of the Hope Station House, brought a complaint to our office…
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October 18, 2022
A burning question
Town of Comox
Clay contacted our office after his neighbour was permitted to replace his gas-burning fireplace with a wood-burning one which is…
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October 18, 2022
Eligibility finally recognized
Ministry of Social Development and Poverty Reduction
Lucas requested assistance from the Ministry of Social Development and Poverty Reduction to purchase food and medicine for his children,…
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October 18, 2022
New situation, basic fairness
BC Lottery Corporation
Kallie won $150,000 playing the lottery but the BC Lottery Corporation (BCLC) refused to release her prize. She was told…
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October 18, 2022
Communication breakdowns
Ministry of Social Development and Poverty Reduction
Drew reached out to us concerned with how the Ministry of Social Development and Poverty Reduction (MSDPR) administered their income…
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October 18, 2022
Crisis averted
Ministry of Social Development and Poverty Reduction
Sherry recently lost her home and was sleeping in her friend’s car. She had no food or money and had…
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