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Case Summaries

Our stories

Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.

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210 Results
June 24, 2021
Transparency helps
School District 61 (Greater Victoria) Marisol contacted us with concerns about the process School District 61 followed in medically excluding…
June 24, 2021
Flooded with high water bills
Mill Bay Waterworks District Claudette lived in a strata building and she and her neighbors had concerns about their high…
June 24, 2021
The steps to fairness
Township of Esquimalt Sam contacted our office with a complaint involving his local municipality. He felt that the Township of…
June 24, 2021
Sirens for change
Ministry of Finance Mark was concerned about Revenue Services of BC’s ambulance billing charges for his wife Kathleen. They received…
June 24, 2021
Admitting the need for a fresh start
Mental Health Review Board Saul complained to our office about a hearing with the Mental Health Review Board (the Board).…
June 24, 2021
A breach of rights
Interior Health Christie was detained involuntarily under the Mental Health Act and contacted us because she felt her rights were…