Indigenous Initiatives
Our office is committed to actively advancing reconciliation through our work with Indigenous Peoples. We aim to strengthen our relationships with Indigenous service providers, community leaders and individuals to ensure all Indigenous People are aware of and can access our services.
For more information about Indigenous Initiatives, we invite you to contact us.
How to reach us
Our office strives to be a culturally-safe place for Indigenous People to voice their concerns. If you would like to bring a concern forward about unfair service or treatment by a public body in BC, you can contact us by:
- Phone: 1-800-567-3247 (Toll-free )
- Online: Complaint Checker and complaint form
You can expect direct contact with our Intake team. Your voice will be heard, your story listened to and we will respond in a culturally-safe and respectful way.
Our journey
For the past several years, the BC Ombudsperson has been working to advance a decolonial approach in our work with First Nations, Métis, Inuit and urban Indigenous People and communities. Our team of Indigenous staff are working to weave a reconciliation approach into everything we do. We are committed to building and sustaining ongoing relationships rooted in respect, reciprocity and responsibility. The strategies we’ve expressed within the Indigenous Communities Services Plans will (ICSP) inform our approach going forward.
The following three key documents have and continue to guide our work:
ICSP: Phase Two
Coming soon.
Phase one helped us understand the complexity of issues faced and the need to take a sustainable approach to reconciliation.
A series of round tables and focus groups that laid the foundation of the values and principles we used to create the ICSP.
"By addressing complaints in a culturally sensitive way, we strive to contribute to the healing and reconciliation process."
Addressing Indigenous-Specific Racism in Health Care
Should you wish to report an incident of racism in health care or require assistance with Indigenous focused health care complaint support, please direct your email to addressing_racism@gov.bc.ca or call toll-free: 1-888-600-3078.
