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Fairness workshops

Our Fairness in Practice Workshops provide participants with the opportunity to explore the principles of administrative fairness and effective complaint resolution.

We cover such topics as:
  • The role of the Ombudsperson
  • What administrative fairness means in public service delivery
  • The essentials of procedural fairness
  • Making and communicating decisions fairly and effectively
  • Tips for resolving complaints and concerns
  • Responding to challenging communication when dealing with the public

We’re planning our next sessions. Please fill out the form below to be added to our mailing list.

“The presenters and their practical insight and experience showed a depth of skill and knowledge.”