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Investigative Reports

Our reports

Our public reports are the result of Ombudsperson investigations. These reports and the recommendations we make hold organizations accountable for their actions and help to improve public services for all. To view the full list of investigative reports, please click here.

Making Amends: The importance of exercising discretion fairly

This report tells the story of Ms. M., a woman in her 70s who was known as Elizabeth her whole life but whose name was spelled incorrectly on her birth certificate. When Ms. M. applied...
December 13, 2022

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December 13, 2022
Making Amends: The importance of exercising discretion fairly
This report tells the story of Ms. M., a woman in her 70s who was known as Elizabeth her whole…
November 29, 2022
2022 Final Assessment: Misfire
In April 2017, the Ombudsperson’s office released Misfire: The 2012 Ministry of Health Employment Terminations and Related Matters. Misfire was…
July 26, 2022
2022 Investigative Update: Committed to Change
The Ombudsperson’s 2019 report resulted from an investigation into whether mental health facilities were complying with the procedural requirements for…
May 31, 2022
Short-Changed: Ensuring federal benefits paid to the province reach caregivers of children with disabilities
This report focuses on an investigation of the “Taylors”, grandparents caring for their granddaughter “Jesse”. The Ministry of Children and…
December 8, 2021
A Bid For Fairness: How $10,000 in Property Tax Debt Led to a Vulnerable Person Losing Their Home
A Bid For Fairness details the case of Ms. Wilson, a vulnerable 60-year-old woman, who failed to pay her property…
September 16, 2021
Severed Trust: Enabling WorkSafeBC to do the right thing when its mistakes hurt injured workers
This report is about a cabinet maker, Mr. Snider, who lost the tips of some of his fingers in a…