Attention: For optimal viewing, please use Firefox or Google Chrome. This website is not fully supported by Internet Explorer.

Strategic Plan

Strategic plan

The BC Ombudsperson’s strategic plan and associated service plan serve as a road map for our collective vision, goals and strategies for serving British Columbians in the years ahead.

Our Vision

Fairness and Accountability in British Columbia’s Public Services


Our Mandate

British Columbia’s independent voice for fairness and accountability

The Office of the Ombudsperson is responsible for overseeing the fairness and accountability of the public sector. We do this by hearing people’s concerns about unfair treatment, systemic practices, or wrongdoing, and conducting impartial investigations to identify whether steps should be taken to address them. We address the problems we find by negotiating resolutions, making findings and recommendations, and reporting to the Legislature and the public on our results. Through education and consultation, we also support public sector organizations to build fairness into their programs and services.


Principles That Guide our Work
  • Fairness
  • Accountability
  • Integrity
  • Respect
  • Impartiality
  • Service


Our Goals
  • Deepen our connection with the public
  • Enhance and modernize our services
  • Expand our investigative impact on fairness in public services
  • Help authorities to prevent unfairness before complaints arise
  • Support implementation of whistleblower protections across the broader public sector
  • Advance and support Reconciliation through our work with Indigenous peoples
  • Be an inclusive, supportive and engaged workplace
Font Resize