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The BC Ombudsperson’s strategic plan and associated service plan serve as a road map for our collective vision, goals and strategies for serving British Columbians in the years ahead.
||Fairness and Accountability in British Columbia’s Public Services
||British Columbia’s Independent Voice for Fairness and Accountability
The Office of the Ombudsperson is responsible for overseeing the fairness and accountability of the public sector. We do this by hearing people’s concerns about unfair treatment, systemic practices, or wrongdoing, and conducting impartial investigations to identify whether steps should be taken to address them. We address the problems we find by negotiating resolutions, making findings and recommendations, and reporting to the Legislature and the public on our results. Through education and consultation, we also support public sector organizations to build fairness into their programs and services.
|Principles that Guide our Work
As the first part of our renewed approach to performance measurement and reporting, we are implementing new survey-based approaches to learn more about the public we serve and their perception and understanding of our office. In 2021/22, we will be surveying the public on the measures below with the intent of establishing baseline data to inform the development of targets for future years.
(Phase 1 of 3)
Q1. As far as you are aware, is there an organization in British Columbia whose purpose is to make sure the people of BC are treated fairly by local or provincial government organizations?
Q2. How aware and familiar are you with the Office of the Ombudsperson and what it does?
Q3. To the best of your knowledge, do you think the Office of the Ombudsperson is independent of the local and provincial government organizations it investigates?
Q4. Based on what you know or may have seen or heard, or even just your general impressions, how much do you agree or disagree with the following descriptions of the Office of the Ombudsperson?
Q5. If you felt you were treated unfairly by a local or provincial government organization and wanted to make a complaint about the service you received, how likely would you be to contact the Office of the Ombudsperson to make a complaint?