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Strategic Plan

Strategic plan

The BC Ombudsperson’s strategic plan and associated service plan serve as a road-map for our collective vision, goals and strategies for serving British Columbians in the years ahead.

Our Vision

British Columbia’s Independent Voice for Fairness.


Our Purpose

We are here to:

  • Ensure that the people of British Columbia are treated fairly in the provision of public services
  • Promote and foster fairness and accountability in public administration
  • Provide an independent avenue of last resort for individuals with complaints about government services


Our Goals
  • People who need us are aware of our services and can access them
  • Complaints are addressed efficiently
  • Thorough and impartial investigations promote fair public administration
  • Public authorities are supported in improving administration
  • Staff are recognized for their expertise
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