Attention: For optimal viewing, please use Firefox or Google Chrome. This website is not fully supported by Internet Explorer.

Consultation services

Consultation Services

We engage in voluntary consultation with public sector organizations to provide feedback and assistance in developing new processes and enhancing their ability to respond to complaints.

We are available to consult on policy and program development, complaints handling, and emerging issues identified in complaint trends. We are also available to present on best practices in fair service delivery and complaint handling or we can tailor a session specific to your organization’s needs.

Our team’s consultation services are voluntary. We will work collaboratively with your staff to improve programs and resolve fairness issues. We also provide advice on policies, procedures and complaints processes to ensure they are delivered fairly.

For more information or to request a presentation or consultation, please email us or call us at 250-508-2950.

Read our voluntary consultation policy

“Thank you very much for taking the time to review the policy and provide such detailed suggestions. The thoroughness of your review is more than what I expected and is appreciated.”