If you feel you’ve been treated unfairly by a provincial or a local public sector organization, or want to dispute a decision that affects you, follow these steps to try to resolve your issue.
Complaints are usually handled best by raising them directly with the organization or program you are concerned about. Most organizations have a process or person that can listen to and review complaints or concerns.
If you don’t know how best to raise your concerns with the organization you’re dealing with, you can:
Here are a few tips:
If you have reached the end of the road and are not getting the answers or help you need, continue with the steps below to file your complaint.
We can investigate complaints about many public sector organizations in BC. Visit our Complaint Checker for more information about what we can and can’t help with, including information about where else you can go for help.
If you’re unable to find the answers you’re looking for, always feel free to email us or call us at 1-800-567-FAIR (3247). Our staff are available to help 8:30am to 4:30pm, Monday to Friday (excluding statutory holidays). Translation services are available.
To help us serve you better, when you contact us, try to have the following information handy when you contact us:
There are several ways you can complain to us:
Use our secure online form
2nd floor – 947 Fort St.
* a call in advance will allow us to serve you more promptly
Download and mail the form to:
PO Box 9039, Stn Prov Gov’t.
Victoria, BC V8W 9A5
You can also fax us at: