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Fairness Guides

Fairness guides for organizations

Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality.

10 Results
April 21, 2023
Fairness in Practice
This is a guide to administrative fairness for those working…
December 20, 2022
Fairness by Design: An Administrative Fairness Self-Assessment Guide
The second edition of this guide provides an opportunity for…
June 17, 2021
Getting Ahead of the Curve
Getting Ahead of the Curve raises a number of fairness…
May 31, 2021
Fairness Principles for Provincial Public Service Providers Regarding the Use of COVID-19 Vaccine Certification
Governments around the world are considering, or are currently in…
December 15, 2020
Complaint Handling Guide
This guide provides key information including how to foster a…
March 8, 2016
Bylaw Enforcement: Best Practices Guide for Local Governments
Not only do best practices improve service quality, reduce costs…
September 20, 2012
Open Meetings: Best Practices for Local Governments
The Open Meetings guide helps local councils and boards ensure…
February 8, 2006
The Power of an Apology: Removing Legal Barriers
Sometimes complaints to the Ombudsperson can be resolved by a…
March 27, 2003
Code of Administrative Justice
Better understanding of the concepts of fairness can help complainants…
October 25, 2001
Developing an Internal Complaint Mechanism
Most provincial public authorities have a process for handling complaints.…