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Indigenous Initiatives

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Indigenous Initiatives

Our office is committed to actively advancing reconciliation through our work with Indigenous Peoples. We aim to strengthen our relationships with Indigenous service providers, community leaders and individuals to ensure all Indigenous People are aware of and can access our services.

How to reach us

To make a complaint:

We strive to be a culturally-safe place for Indigenous people to voice their concerns. If you would like to bring a concern forward about unfair service or treatment by a public organization in BC, you can contact us by:

You can expect direct contact with a member of our staff. Your voice will be heard, your story listened to, and we will respond in a culturally-safe and respectful way. 

To learn more about our services:

If you are a service provider who is interested in receiving more information about our Indigenous Initiatives team, hosting a virtual session, or would like to order informational materials like brochures or posters, please contact us via email us at indigenousinfo@bcombudsperson.ca.

Our journey

For the past several years, we have been working to advance a decolonial approach in our work with First Nations, Métis, Inuit and urban Indigenous People and communities. Our team of Indigenous staff are working to weave a reconciliation approach into everything we do. We are committed to building and sustaining ongoing relationships rooted in respect, reciprocity, and responsibility. The strategies we’ve expressed within the Indigenous Communities Services Plans (ICSP) informs how we approach this work.

The following three key documents have and continue to guide our work:

ICSP: Phase two

In phase two, we outline how we plan to further our efforts and continue to work collaboratively with Indigenous Peoples.

ICSP: Phase one

Phase one helped us understand the complexity of issues faced and the need to take a sustainable approach to reconciliation.

What we heard

A series of round tables and focus groups that laid the foundation of the values and principles we used to create the ICSP.

“By addressing complaints in a culturally sensitive way, we strive to contribute to the healing and reconciliation process.”

Addressing Indigenous-specific racism in health care

Should you wish to report an incident of racism in health care or require assistance with Indigenous focused health care complaint support, please direct your email to addressing_racism@gov.bc.ca or call toll-free: 1-888-600-3078.