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Fairness Guides

Fairness guides for organizations

Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality.

630 Results
September 19, 2024
Fairness crashing
The complaint: Jess was trying to secure a mineral claim through the Ministry of Energy, Mines and Low Carbon Innovation.…
September 19, 2024
School’s out
The complaint: The Jones family received a letter from School District 57 (Prince George) stating that the parents could not…
September 19, 2024
Practically unfair
The complaint: Nolan contacted our office with concerns about the Counselling Psychology Program at the University of British Columbia (UBC).…
September 19, 2024
Patience is a virtue
The complaint: Geoff has a disability that affects his memory. He complained to us about WorkSafeBC (WSBC). Geoff said that…
September 19, 2024
Addressing service gaps
The complaint: Aubree, who cares for her niece, contacted us with concerns about an Indigenous Child and Family Service Agency.…
September 19, 2024
A delayed consequence
The complaint: Cael was pulled over by the police and was given a ticket for driving without a valid licence.…