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Fairness Guides

Fairness guides for organizations

Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality.

531 Results
October 18, 2022
Consider all options
Dwayne, a member of the Coalition for the Preservation of the Hope Station House, brought a complaint to our office…
October 18, 2022
A burning question
Clay contacted our office after his neighbour was permitted to replace his gas-burning fireplace with a wood-burning one which is…
October 18, 2022
Eligibility finally recognized
Lucas requested assistance from the Ministry of Social Development and Poverty Reduction to purchase food and medicine for his children,…
October 18, 2022
New situation, basic fairness
Kallie won $150,000 playing the lottery but the BC Lottery Corporation (BCLC) refused to release her prize. She was told…
October 18, 2022
Communication breakdowns
Drew reached out to us concerned with how the Ministry of Social Development and Poverty Reduction (MSDPR) administered their income…
October 18, 2022
Crisis averted
Sherry recently lost her home and was sleeping in her friend’s car. She had no food or money and had…