In May 2007 we issued Winning Fair and Square: A Report on the British Columbia Lottery Corporation’s Prize. This systemic report examined whether BCLC had adequate procedures for ensuring that its Payout Process retailers and their employees paid the correct amounts to the rightful owners of winning tickets. The report contained 23 recommendations addressed to BCLC and four others made to the Gaming Policy and Enforcement Branch (GPEB) regarding its oversight of BCLC’s retail network.

Our recommendations addressed the following areas:

• the collection of information,
• the lottery validation process,
• compliance and enforcement and the complaints process.

BCLC and GPEB accepted all the recommendations.