Fairness workshops

Our Fairness in Practice Workshops provide participants with the opportunity to explore the principles of administrative fairness and effective complaint resolution.

We cover such topics as:

• The role of the Ombudsperson
• What administrative fairness means in public service delivery
• The essentials of procedural fairness
• Making and communicating decisions fairly and effectively
• Tips for resolving complaints and concerns
• Responding to challenging communication when dealing with the public

We are planning our next sessions.