Fairness workshops

Our Fairness in Practice Workshops provide participants with the opportunity to explore the principles of administrative fairness and effective complaint resolution.

New Fairness in Practice workshops for all those in public service will be offered in May and June 2025. If you’d like to be notified when registration opens this spring, please sign up for our mailing list at the bottom of this page (if you’re not already on our mailing list).

Please note: we have modified our six-hour Fairness in Practice workshops to create a new modified three-hour version. If you have already taken Fairness in Practice, this workshop will be repetitive.

The Fairness in Practice workshops offer training in administrative fairness to public sector employees and cover topics such as:

• What administrative fairness means in public service delivery
• How to follow a fair decision-making process
• How to make and communicate decisions fairly
• Service fairness essentials
• Complaint handling skills

What to Expect:

This training is offered virtually via Zoom and is interactive. We use Mentimeter, a participant engagement tool, which requires participants to open up a separate browser page on their computer or use of a smart phone. Instructions on how to use the tool will be given during the workshop.

Be ready to contribute your thoughts, engage in small group discussions, and have your cameras and microphones on during breakout rooms.

Training for your team

The PACT team can provide a limited number of tailored workshops or presentations at organized events for your sector, organization, or branch, such as at conferences, symposiums, annual general meetings, or learning days. We offer these sessions for those groups/events where it is determined that our training is needed and/or will have a significant impact. Please reach out to the PACT team directly to discuss whether your event is appropriate for a tailored session and if the PACT team is available. Email consult@bcombudsperson.ca or phone 250-508-2950.