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Fairness Fact Sheets

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Fairness Education & Resources

What is Fairness
Consultation Services

Fairness fact sheets

Learn more about administrative fairness with these resources available for staff at public bodies.

Understanding administrative fairness
The essentials of procedural fairness
Reducing bias in decision making
The reason for reasons
Making fair decisions
Using discretion fairly
Fair appeal processes
Effective apologies
Complaint handling for local governments
What to expect from an Ombudsperson investigation
Early Resolution process for investigations
Fairness standards overview
Fairness self-assessment checklist