Fax Complications Too?

Authority Ministry of Social Development and Social Innovation

Several months after surgery, Margaret was unfortunately having complications. To make matters worse, the medical specialist she needed to see practised in a town over 500 kilometres away.

Worried about the cost of long-distance travel, Margaret requested a medical transportation supplement from the ministry eleven days before her appointment. When she followed up with the ministry five days before her appointment, she was told it had not received her information. Margaret needed to fax the information again.

Margaret faxed her information again only to be told the ministry had not received her second fax either.

Margaret called us with only two business days left to her appointment.

Through our early resolution process, we were able to connect Margaret with the right person at the ministry that same day.

When we followed up with Margaret, she said that everything had been worked out and there would be a transportation supplement cheque ready for her to pick up just before her appointment. Margaret said she really appreciated the help.

Names in our case summaries have been changed to protect the privacy of individuals. This case study can also be found in the 2016-2017 Annual Report.

Category Health
Type Case Summary
Fiscal Year 2016
Location The Interior