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Sirens for change

Thursday, June 24, 2021

Mark was concerned about Revenue Services of BC’s ambulance billing charges for his wife Kathleen. They received a bill for 28 ambulance rides, several of which Mark disputed, as well as a dishonoured payment fee. Mark tried raising his concerns with Revenue Services of BC and was informed they would investigate the issue, however he never heard back. Frustrated, Mark reached out to us for help.

We contacted the Ministry of Finance and asked if it could review Kathleen’s ambulance billing charges. We also asked staff to contact Mark and respond to his questions and concerns. In response, Mark received a call from Revenue Services of BC informing him that arrangements had been made to have BC Emergency Health Services complete a review of the ambulance charges. Following the review, Mark was provided with a detailed spreadsheet of all the ambulance charges and noted ten duplicate charges had been removed. Mark paid the remaining ambulance fees in full and confirmed that his complaint had been resolved.