Dan was unemployed and trying to get a job as a security guard. He was concerned about a letter he received from the Ministry of Public Safety and Solicitor General’s (PSSG) Security Programs Division, which showed he had a criminal record despite having received a pardon several years earlier. As Dan understood the pardon meant his criminal record would be expunged, he called the Community Corrections Office to have his record reviewed. Dan had not heard back, so after three follow-up attempts, he contacted our office.

We contacted the PSSG and asked the Regional Director to review Dan’s file and documentation. Dan was advised that as a result of this review, his record had been updated to indicate it was subject to a Record Suspension (formerly known as a pardon). Dan was grateful for the assistance and the outcome.