Asa called us and explained that she had applied to the Ministry of Social Development and Poverty Reduction for assistance on an urgent basis. Asa had told the ministry she had run out of food but still had not received a response to her application. She told us she had called the ministry numerous times to follow up and asked to speak to a supervisor and was told she would receive a call back, but had heard nothing.

Through the Early Resolution process, we were able to facilitate communication between Asa and the ministry. As a result, the ministry approved Asa’s application and she started receiving benefits the following week. In the interim, the ministry also issued a crisis food voucher to Asa.