Farhad contacted our office with a concern that he was trying to change the language of choice for instruction to Farsi on the Private Training Institutions Branch’s (PTIB) website but he couldn’t do so because Farsi was not included in the drop-down list of languages.

In speaking with staff at the PTIB, we learned that a digital form with a text field where applicants can enter any non-available language was available as an alternative to the PTIB portal. The staff member apologized for not advising Farhad of this option. Staff also told us that the portal would be updated to ensure all language options are easily accessible.