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Case Summaries

Our stories

Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.

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133 Results
December 5, 2019
An eviction prevented
An unfair decision was reversed just in time to prevent Marianne from being evicted.
December 5, 2019
No policy, no fair
When a policy is changed it's important to ensure all those impacted know about the revision.
December 5, 2019
Letter to the editor
When public bodies online methods of accessing a service, care needs to be exercised to prevent unfairness arising from confusing...
December 5, 2019
What’s in a name? – Part 2
When making decisions, exercising discretion reasonably is an important way of acting fairly.
December 5, 2019
What’s in a name? – Part 1
When making decisions, exercising discretion reasonably is an important way of acting fairly.
December 5, 2019
Outed on trial
Our investigation resulted in a change to better protect the personal health information of inmates.
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