WorkSafeBC

We can investigate complaints about WorkSafeBC. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.

How to Complain to WorkSafeBC

If you disagree with a WorkSafeBC decision on a claim or assessment or enforcement matter you may request a Review by the WorkSafeBC Review Division.

WorkSafeBC Review Division decisions and certain other WorkSafeBC decisions may be appealed to the Workers’ Compensation Appeal Tribunal.

The independent Workers’ Advisers Office provides free advice and assistance to workers and their dependants on disagreements they may have with WorkSafeBC decisions.

Contact for WorkSafeBC

Contact the Review Division:
Phone: 1-888-967-5377
Website: worksafebc.com/en/review-appeal

Contact the Workers’ Compensation Appeal Tribunal:
Phone: 1-800-663-2782
Website: worksafebc.com/en/review-appeal

Contact the Workers’ Advisers Office:
Website: Workers’ Advisers Office

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Already completed this process?

If you have tried to go through already gone through this internal complaint process and want to make a formal complaint to us, here’s what to do next:

Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Contact Us

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for making a complaint

  • Ask to speak with a supervisor or manager
  • Clearly explain the issue and the outcome you seek
  • Keep track of who you speak to, when and what was said
  • Ask what appeal and review processes are available (be mindful of deadline and criteria)