Welcome to the Complaint Checker

Veterans Affairs Canada (VAC)

How to Complain about Veterans Affairs

The BC Ombudsperson does not have jurisdiction to investigate complaints about the Veterans Affairs. For complaints, contact the Office of the Veterans Ombudsman.

How to contact

Visit the Veterans Ombudsman website to learn more about how to submit a complaint: https://www.ombudsman-veterans.gc.ca/en

Or you can call: 1-877-330-4343

Not Sure? Contact Us!

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for making a complaint

Ask to speak with a supervisor or manager

Clearly explain the issue and the outcome you seek

Keep track of who you speak to, when and what was said

Ask what appeal and review processes are available (be mindful of deadline and criteria)

If you have any questions or can’t find the information you’re looking for, please give us a call. We may be able to help: 1-800-567-FAIR (3247)