We can investigate complaints about Vancouver Coastal Health and its hospitals and facilities. To see a full list of Vancouver Coastal Health’s hospitals, health centres and facilities, please click here.
We recommend trying resolve your complaint directly with Vancouver Coastal Health before you contact us as often the issue can be resolved more efficiently and effectively. Here’s some information and tips to help you to make your complaint.
How to Make a Complaint About Vancouver Coastal Health
If you have concerns about the quality of care you or a loved one received you can contact the Patient Care Quality Office for Vancouver Coastal Health. If you’re unsure which health region you/your loved one resides in, please go here.
If you are not satisfied with how your complaint was dealt with by the Patient Care Quality Office you may request a review by the Patient Care Quality Review Board.
Contact for Patient Care Quality
Patient Care Quality Office
Phone: 1-877-993-9199
Email: pcqo@vch.ca
Website: www.vch.ca
For More Information: Patient Care Quality Contacts
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Ask to speak with a supervisor or manager