We can investigate complaints about the Residential Tenancy Branch, a department within the Ministry of Attorney General and Minister Responsible for Housing. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.
How to Complain About the Residential Tenancy Branch
You can request a Review of an arbitrator’s decision if you believe there is new evidence that was not available for your hearing; if you were unexpectedly unable to attend the hearing; or if you can show that the decision was obtained by fraud.
You may also request Correction of errors or Clarification of the decision.
Contact for Review, Clarify, or Correction process
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.