We can investigate complaints about health authorities and hospitals. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.
How to Complain to Provincial Health Services Authority
If you have concerns about the quality of care you or a loved one received you can contact the Patient Care Quality Office for your health region. If you are not satisfied with how your complaint was dealt with by the Patient Care Quality Office you may request a review by the Patient Care Quality Review Board.
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.