Income and Disability Assistance (Ministry of Social Development and Poverty Reduction)

We can investigate complaints about the Income and Disability Assistance programs, operated by the Ministry of Social Development and Poverty Reduction. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.

How to Complain About Income and Disability Assistance

Any decision by the ministry to deny or reduce or cut off assistance can be Reconsidered – a new decision by a separate decision-maker within the ministry which allows you to submit new information for them to consider.

If Reconsideration does not resolve the issue, you can then appeal that decision to the Employment and Assistance Appeal Tribunal – an independent review of the reasonableness of the ministry’s decision.

Contact for the Ministry of Social Development and Poverty Reduction

Start the Reconsideration Process:
Phone: 1-877-387-7027
Website: Reconsideration & Appeals for Income & Disability Assistance

Start the Appeal Process:
Phone: 1-866-557-0035


Already completed this process?

If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.