Income and Disability Assistance (Ministry of Social Development and Poverty Reduction)
We can investigate complaints about the Income and Disability Assistance programs, operated by the Ministry of Social Development and Poverty Reduction. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.
How to Complain About Income and Disability Assistance
Any decision by the ministry to deny or reduce or cut off assistance can be Reconsidered – a new decision by a separate decision-maker within the ministry which allows you to submit new information for them to consider.
If Reconsideration does not resolve the issue, you can then appeal that decision to the Employment and Assistance Appeal Tribunal – an independent review of the reasonableness of the ministry’s decision.
Contact for the Ministry of Social Development and Poverty Reduction
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.