Department of National Defence and Canadian Armed Forces

How to Complain about the Department of National Defence and Canadian Armed Forces

The BC Ombudsperson does not have jurisdiction to investigate complaints about the Department of National Defence and the Canadian Armed Forces. For complaints, contact the Department of National Defence and Canadian Armed Forces Ombudsman.

How to contact

Visit the website to learn more about how to submit a complaint: https://www.canada.ca/en/ombudsman-national-defence-forces.html

Or you can call: 1-888-828-3626
Or send an email: OMB.Ombudsman-Intake-Accueil@forces.gc.ca

Not Sure? Contact Us!

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for Making a Complaint

Ask if you can speak with a supervisor or manager about your issue.
Clearly explain what your issue is and what you’d like the outcome to be.
Write down the names of the people you speak with, when you spoke with them and what they said.
Make the conversation about what you need, be persistent but remain calm and polite.
If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.