We can investigate complaints about Community Living BC (CLBC). We ask that you please try to resolve your complaint directly with CLBC first, before contacting our office. Here’s the complaint information for you and some tips on how to best make your complaint.
How to make a complaint about Community Living BC
Complaints about services or decisions by Community Living BC can be raised through its Quality Assurance Office. This process has three stages. Formal complaints should be raised directly to the Quality Assurance Office and a staff person will contact to you discuss your complaint and provide a written response. This response will include a decision, any recommendations to resolve the situation and information about additional steps you may take if you’re not satisfied with the decision.
The Quality Assurance Office forwards the complaint to the Integrated Services Manager for the Stage 1 Review. If the complaint is not resolved, it is escalated to Stage 2: Regional Director. If the complaint is not resolved at Stage 2, it can be escalated to Stage 3: Executive Review.
Contact for the Quality Assurance Office
Phone: 1-855-664-7972
Website: Request a Review
For CLBC’s Online Complaint Form, please click here
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Ask to speak with a supervisor or manager