Civil Disputes

Our Jurisdiction does not cover disputes between private individuals. Not all private disputes have to be resolved through police or the courts, however.

Who to complain to about civil disputes

There are a number of tribunals and other agencies in BC that can help with different types of dispute – and we can investigate complaints about most of those agencies if you feel they have not treated you fairly.

Who to contact

Civil Resolution Tribunal
The Civil Resolution Tribunal can help with many civil disputes without having to go through the courts or have a lawyer helping you, and provides free legal information and tools through their Solution Explorer.

Website: civilresolutionbc.ca
Solution Explorer: civilresolutionbc.ca/how-the-crt-works/getting-started

Residential Tenancy Branch
In a dispute with your tenant or landlord? Contact the Residential Tenancy Branch for help. You may also contact Landlord BC or the Tenant Resource Advisory Centre for advice and assistance.

Landlord BC Website: landlordbc.ca
Tenant Resource Advisory Centre Website: tenants.bc.ca

Not Sure? Contact Us!

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for Making a Complaint

Ask if you can speak with a supervisor or manager about your issue.
Clearly explain what your issue is and what you’d like the outcome to be.
Write down the names of the people you speak with, when you spoke with them and what they said.
Make the conversation about what you need, be persistent but remain calm and polite.
If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.