Canada Revenue Agency

How to Complain About Canada Revenue Agency

The BC Ombudsperson does not have jurisdiction over the CRA as it is a Federal agency. For complaints about the Canada Revenue Agency, contact the Taxpayers’ Ombudsman.

Contact for Taxpayers’ Ombudsman

Visit the Taxpayers’ Ombudsman website to learn more about how to submit a complaint: canada.ca/en/taxpayers-ombudsman

Not Sure? Contact Us!

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

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Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for making a complaint

  • Ask to speak with a supervisor or manager
  • Clearly explain the issue and the outcome you seek
  • Keep track of who you speak to, when and what was said
  • Ask what appeal and review processes are available (be mindful of deadline and criteria)