Canada Post

The BC Ombudsperson does not have jurisdiction to investigate complaints about Canada Post.

If you have been unable to resolve your complaint directly with Canada Post, you can file an appeal with the Canada Post Ombudsman.

Visit the Canada Post Ombudsman website to learn more about how to submit a complaint.

You can also call their toll-free number at 1-800-204-4198

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Ask if you can speak with a supervisor or manager about your issue.
Clearly explain what your issue is and what you’d like the outcome to be.
Write down the names of the people you speak with, when you spoke with them and what they said.
Make the conversation about what you need, be persistent but remain calm and polite.
If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.