Canada Post

The BC Ombudsperson does not have jurisdiction to investigate complaints about Canada Post.

If you have been unable to resolve your complaint directly with Canada Post, you can file an appeal with the Canada Post Ombudsman.

Visit the Canada Post Ombudsman website to learn more about how to submit a complaint.

You can also call their toll-free number at 1-800-204-4198

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Ask to speak with a supervisor or manager
Clearly explain the issue and the outcome you seek
Keep track of who you speak to, when and what was said
Ask what appeal and review processes are available (be mindful of deadline and criteria)