Canada Border Services Agency

The BC Ombudsperson does not have jurisdiction to investigate complaints about the Canada Border Services Agency.

To submit a complaint to Canada Border Services Agency please visit:
Website: https://www.cbsa-asfc.gc.ca/contact/com-eng.html

Write to:
Recourse Directorate
Canada Border Services Agency
Ottawa, ON K1A 0L8

Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Ask to speak with a supervisor or manager
Clearly explain the issue and the outcome you seek
Keep track of who you speak to, when and what was said
Ask what appeal and review processes are available (be mindful of deadline and criteria)