We can investigate complaints about BC Hydro. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.
How to Complain
Contact BC Hydro directly to speak with a Customer Service Agent. If you are unable to resolve your complaint or concern through a Customer Service agent you may ask to speak to a Customer Service Supervisor. The Customer Service Supervisor may also escalate your complaint to BC Hydro’s Customer Advocacy Team.
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.