We can investigate complaints about BC Assessment. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s how to file your complaint with BC Assessment as well as some tips on how to make your complaint.
How to make a complaint about BC Assessment
Many concerns can be resolved through discussion with BC Assessment staff outside of the formal complaint and appeal process. If you are still not satisfied after discussing your concern, you may use the complaint and appeal process to have your assessment independently reviewed.
Contact for BC Assessment Appeals
There is a two-level system to resolve property assessment concerns:
Property Assessment Review Panel (PARP)
Website: https://info.bcassessment.ca/services-products/appeals
Contact the Property Assessment and Appeals Information line: 1-877-356-9313
Email: parp@gov.bc.ca
Property Assessment Appeals Board (PAAB)
Website: http://www.assessmentappeal.bc.ca/
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Ask to speak with a supervisor or manager