We have jurisdiction over BC municipalities, Regional Districts, Improvement and Water Districts, Public Libraries, Regional Park Boards, and the Islands Trust. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.
*Please note, we do not normally investigate complaints about the conduct of mayors and council but rather complaints from the public when they believe they have been treated unfairly during administrative transactions with government bodies.
How to Complain about a Municipality
Contact your local government directly to register your concerns if you haven’t already done so. If you aren’t sure who to contact, try the following options:
Contact for BC Municipalities
City of Vancouver:
Phone: 311 (Vancouver only)
Phone: 604-873-7000
Website: vancouver.ca
Other Municipality:
Website: www.civicinfo.bc.ca/municipalities
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Ask to speak with a supervisor or manager