Ombudsperson staff will be offering a webinar outlining some of the essential skills and principles involved in fair and effective complaint handling. The webinar will be held Tuesday, January 26th at 10:00 a.m. This is a live webinar with Q&A, and a recording will be available after the event.
In the webinar, participants will learn how to respond effectively to complaints and concerns from those who are accessing your services, and how to use our new Complaint Handling Guide as a resource.