Ministry of Finance

We can investigate complaints about the Ministry of Finance and the programs and services it provides. We recommend trying to resolve your complaint directly with the ministry before you contact us as often the issue can be resolved more efficiently and effectively. Here’s some information for you as well as some tips on how to make your complaint.

How to Make a Complaint about the Ministry of Finance

Complaints about the programs and services provided by Revenue Services of B.C. can be raised through the Ministry of Finance’s Customer Care Centre.

Contact for the Ministry of Finance Complaints Process

Phone: 1-877-356-3456 (Toll-free)
Email: SBROCBCCustomerCare@gov.bc.ca

You may also wish to raise complaints by contacting the Supervisor or Manager of the specific program departments. We’ve listed some of the most common referrals we make:

Provincial Sales Tax

Phone: 1-877-388-4440 (Toll-free)
Email: CTBTaxQuestions@gov.bc.ca

Speculation and Vacancy Tax

Phone: 1-866-566-3066 (Toll-free)
Email: RMBTaxpayerInquiries@gov.bc.ca

Property Transfer Tax

Phone: 1-888-841-0090 (Toll-free)
Email: PTTENQ@gov.bc.ca

Home Owner Grant: 1-888-355-2700
Rural Property Tax/Tax Deferment Program: 1-888-355-2700

If you disagree with a decision and would like to appeal it, you can mail the Tax Appeals and Litigation Branch. Please note, not all matters may be appealed. To learn more about the appeal process, please visit the website here: https://www2.gov.bc.ca/gov/content/taxes/audit-ruling-appeal/appeal/minister#file-appeal

Already completed this process?

If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:

Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for Making a Complaint

Ask if you can speak with a supervisor or manager about your issue.
Clearly explain what your issue is and what you’d like the outcome to be.
Write down the names of the people you speak with, when you spoke with them and what they said.
Make the conversation about what you need, be persistent but remain calm and polite.
If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.