Services for Indigenous Peoples - Office of the Ombudsperson

Home / About Us / Services for Indigenous Peoples

Our Services

The BC Ombudsperson is advancing a decolonial approach in our work with First Nations, Métis, Inuit and urban Indigenous people and communities. We are committed to building and sustaining ongoing relationships rooted in respect, reciprocity and responsibility. Our goal is to strengthen our understanding of who we serve and to recognize with respect Indigenous rights and histories to ensure all Indigenous Peoples across BC are treated fairly in the delivery of public services.

Ombudsperson Pathfinders

We have hired four Ombudsperson Pathfinders who will listen to the issues experienced by First Nations, Métis, Inuit and urban Indigenous people across the province. The Pathfinders will connect with communities to increase awareness of our services and how we help and to identify the best complaint avenues whether it’s the Ombudsperson’s Office or somewhere else.

Community Engagement

We are engaging with First Nations, Métis, Inuit and urban Indigenous organizations across BC to build relationships and hear how our services can be culturally safe, effective and accessible.

Indigenous Community Services Plan

In 2020/21, the BC Ombudsperson’s Office received funding from the Legislature to develop an Indigenous Community Services Plan (ICSP). The plan aims to strengthen our partnerships with Indigenous service providers, community leaders and individuals to ensure all Indigenous Peoples across the province are treated fairly by provincial and local public authorities under our jurisdiction as set out in the Ombudsperson Act. The ICSP will set out a framework for how the office will work collaboratively with First Nations, Métis, Inuit and urban Indigenous people. Read Phase One of the ICSP.

"We heard the community express issues around trust and that in building genuine relationships, there needs to be consistent, honest and open communication. To foster trust and maintain relationships grounded in reciprocal accountability steps need to be taken to center relationships first. We heard that we need to move at the speed of trust; relationships take time. Cultural safety will take a shift in practice, and we were advised to become person-centered and strengths-based, to respect the integrity and autonomy of Indigenous Peoples."

Addressing Indigenous-Specific Racism in Health Care

The Addressing Racism Review final report highlights the inequitable access to preventative and primary health care services among First Nations, Métis, Inuit and urban Indigenous communities across BC. Indigenous people wishing to share their experiences of racism and discrimination in health care may still do so by contacting Kerrie Reay, who is continuing in her role from the Addressing Racism Investigation. Kerrie will provide callers with the time and understanding to speak of their experiences and concerns, help navigating the complaint processes, help accessing health records and making referrals. You can reach Kerrie by:

Phone: 1-888-600-3078 (Toll-free)
Email: Addressing_Racism@bcombudsperson.ca