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Working Towards Reconciliation

Our Indigenous Services

The BC Ombudsperson is committed to advancing and supporting reconciliation through our work with Indigenous peoples. We recognize and respect Indigenous rights and histories in delivering our services. Our goal is to strengthen our partnerships with Indigenous service providers, community leaders and individuals to ensure all Indigenous peoples across BC are treated fairly. To achieve this, we are working both externally and internally with a number of initiatives underway.

We are engaging with Indigenous Communities and Service Providers

In March 2021, the Office of the BC Ombudsperson held four Focus Group Sessions on key themes that emerged during Round Table sessions with Indigenous Community Service Providers held in January and February 2021.

Read our summary, What We Heard

If you’re interested in participating in future conversations with our office, please contact Jolene Andrew.

We are planning for what our services to Indigenous Communities will look like into the future

Our office is taking the feedback we hear and developing a comprehensive Indigenous Communities Services Plan that:

  • Ensures Indigenous community leaders, individuals and support organizations are aware of the Ombudsperson’s mandate and services
  • Ensures the BC Ombudsperson conducts its work in a matter that respects Indigenous cultures, traditions, practices and languages.
  • Supports Indigenous communities in their journey towards self-governance.
We are responding to the Truth and Reconciliation Commission call to action to provide education to our staff

We are committed to ongoing training for our staff to learn about the history of Indigenous peoples and will continue to strive for continuous improvement as we build our cultural competency.

Indigenous peoples in B.C. have inequitable access to preventative and primary health care services, which perpetuates poorer health outcomes for First Nations, Métis and Inuit populations in the province, the final report of the Addressing Racism Review shows. Indigenous people wishing to share their experiences of racism and discrimination in health care may still do so. We have asked Kerrie Reay to continue in her role from the Addressing Racism Investigation by Dr. Mary Ellen Turpel-Lafond to ensure callers are provided with the time and understanding to speak to their experiences and concerns, help navigate the complaint processes, help with accessing health records and making referrals. You can reach Kerrie at either:

Toll-free: 1-888-600-3078
Email us:

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