Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A request revisited
John contacted our office with a concern that he was not able to visit his spouse in the hospital…
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A painful delay
Claudette came to our office concerned that her husband Serge’s leg amputation surgery had been delayed and they were…
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Unjustly detained
Carmen contacted our office concerned about her sister Aisha’s involuntary admission and detention at Surrey Memorial Hospital under the…
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A voice heard
Meg’s 97-year-old mother was living in an assisted living facility in Kelowna and her health was declining to the…
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No phone? Not Fair
Rich contacted our office from a facility where he was being detained under the Mental Health Act. Among other…
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Transparency helps
Marisol contacted us with concerns about the process School District 61 followed in medically excluding her child, Jordan. Marisol…
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Flooded with high water bills
Claudette lived in a strata building and she and her neighbors had concerns about their high water bills. Claudette…
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The steps to fairness
Sam contacted our office with a complaint involving his local municipality. He felt that the Township of Esquimalt (the…
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Sirens for change
Mark was concerned about Revenue Services of BC’s ambulance billing charges for his wife Kathleen. They received a bill…
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Admitting the need for a fresh start
Saul complained to our office about a hearing with the Mental Health Review Board (the Board). He explained that…