Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A public apology
Emma came to our office with a complaint that the Town of Qualicum Beach had treated her unfairly by…
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It takes a village
Stu believed he had been treated unfairly after he was blocked from the comments section of the Village of…
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A tutorial on fairness
Rita was in the care of the Ministry of Children and Family Development (MCFD) for 12 years when she…
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A lesson in accessibility
Farhad contacted our office with a concern that he was trying to change the language of choice for instruction…
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Recipe for fairness
Iris came to our office with a complaint that her tuition refund appeal after withdrawing from Vancouver Community College…
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Failure to communicate
Anya was attending an educational program at Vancouver Community College (the College) when courses went online due to COVID-19.…
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Virtually unfair
Katy called our office concerned about a decision made by a residential care facility in Vancouver Coastal Health to…
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A prescription for fairness
Mari contacted our office after experiencing difficulties refilling her prescription for her medications. She had applied for the monthly…
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Bitten by decision
Paula required oral surgery to repair an overbite but the procedure she needed was not covered by the provincial…
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Overcharge overturned
Marianne received the bill for her husband’s residential care fees that she believed was too high. Not sure where…