Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A diet of discretion
Reid, an inmate at the Okanagan Correctional Centre, was denied his request to change his diet. He reached out…
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Safety is serious
Kennedy contacted our office concerned with how he was treated by Burnaby Youth Custody Services Centre. Kennedy was moved…
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Repair reconsidered
Lee was acting as his mother’s agent to finalize an insurance claim for an accident that occurred when he…
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On the road again
Farrah fainted and her driver’s licence was suspended until a neurologist could confirm with RoadSafetyBC that the fainting was…
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The case of the coding error
Oli was trying to get his class 5 and motorcycle driver’s licences at the same time. He passed his…
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A debt erased
Blake called our office concerned that the City of Vancouver was pursuing him for money owed in connection with…
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Finally approved
Sho called us extremely concerned that he may lose his rental suite imminently. Sho was receiving income assistance from…
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Asking to be heard
Mateo connected with our office with a number of concerns about the Residential Tenancy Branch (RTB), including issues he…
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A reply leads to further study
Tony was concerned that an elected councillor for the Village of Chase had not recused himself during a presentation…
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Ask first please
Chris called our office concerned after the District of Central Saanich inspected their property and house without their permission…