Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A burning question
Clay contacted our office after his neighbour was permitted to replace his gas-burning fireplace with a wood-burning one which…
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Eligibility finally recognized
Lucas requested assistance from the Ministry of Social Development and Poverty Reduction to purchase food and medicine for his…
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New situation, basic fairness
Kallie won $150,000 playing the lottery but the BC Lottery Corporation (BCLC) refused to release her prize. She was…
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Communication breakdowns
Drew reached out to us concerned with how the Ministry of Social Development and Poverty Reduction (MSDPR) administered their…
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Crisis averted
Sherry recently lost her home and was sleeping in her friend’s car. She had no food or money and…
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Reviewing the review
Addi was seeking a review of a wage-loss benefits decision made by WorkSafeBC’s Review Division but had failed to…
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Diagnosing a problem
In 2013, Moe and his family moved to Canada. Moe, an internationally trained and practicing family doctor, contacted HealthMatch…
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Time for an appeal
After Eli bought a car from a friend, he contacted us with concerns about the Provincial Sales Tax (PST)…
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Assignment “pending”
Alison contacted us to tell us she had filed a complaint about her realtor with the BC Financial Services…
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Unannounced visit
Our office received reports that inmates were being kept in unsanitary conditions in North Fraser Pretrial Centre (NFPC). Inmates…