Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Two cases of unreasonable withdrawal: Case one
Case one: Kamloops Regional Correctional Centre Jeeve had multiple medical conditions due to a workplace injury and required ongoing…
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Final, not final
Mabel complained to our office when the Labour Relations Board (LRB) reconsidered its original decision, which had been in…
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Communication matters
Tye filed a complaint against a realtor with the BC Financial Services Authority (BCFSA) and nearly two years later,…
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Time to follow the rules
Blair disagreed with how the Lower Nipit Improvement District (the District) was applying its tax bylaw to the strata…
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Check that spam folder!
Anita made a complaint to the Civil Resolution Tribunal (CRT) and received an email back confirming that her complaint…
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Post mortem of a post mortem
Leyla contacted our office after her attempts to request an autopsy of her late father were not responded to.…
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A fair goodbye
Amara’s father, Varun, was in a private palliative care room at the Burnaby Hospital. Varun’s doctor advised Amara and…
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The wrong angle
Felix complained to our office about the care he received when he was admitted to the Royal Jubilee Hospital.…
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Unfair delays
Rupert contacted our office concerned with a decision made by Health Insurance BC that impacted his family’s health care…
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Consider all options
Dwayne, a member of the Coalition for the Preservation of the Hope Station House, brought a complaint to our…